RETURNS & EXCHANGES
H-D Saudi Arabia Online Store orders can be returned within 3 days of the shipping date for a refund to the original form of payment (but we will deduct the bank charges) or we can issue the full paid amount as chromepoints to your account (which you can use to buy products later).
FREE IN-STORE RETURNS
You can return items for free at the Harley-Davidson® Dhahran, Jeddah and Riyadh dealership. Be sure to present the original packing and proof of purchase so our staff can best assist you. Returns will be refunded to the original method of payment within 3 business days after initiating your return at the store (bank charges will be deducted) or we can issue the full paid amount as chromepoints to your account (which you can use to buy products later).
Offer items are not eligible for return or exchange. Also, personal products are not eligible for return or exchange.
Electronic or Electrical items are not eligible for return or exchange.
All returned items must be in the original packaging and original condition. This includes all product tags, instructions, hardware and accessories.
All returned items must not be scratched, soiled or damaged due to wear or installation.
A leather jacket must be returned in its own individual box and packaged to prevent it from getting damaged during transit. Please use a separate shipping carton(s) if you are returning multiple items from your order.
RECEIVED WRONG ITEM
If in case received the wrong order or item(s), let us know. You can email us at firstname.lastname@example.org or give us a call on 050 062 1670 9 (Parts and Accessories), 053 508 8695 (Motorclothes) between 9 am-6 pm, Saturday through Thursday or visit to our Dhahran, Jeddah or Riyadh dealership.
You can email us at email@example.com or give us a call on 0540544191,504523537 (Parts and Accessories), 0540544191,504523537(Motorclothes) between 9 am-6 pm, Saturday through Thursday or visit to our Dhahran, Jeddah or Riyadh dealership.
In all the above cases, if the customer is unable to visit the store for the aforementioned, then customer will be responsible to bear the shipping charges.
Back Order Policy / Term & Conditions as per H-D Motor Company Europe & local Customs SASO- SABER TR /Textile Regulations:
*** mostly Hence backorder (open status) are delayed from origin H-D factory/manufacturer for product pipeline order issues/delay from global logistics currently facing worldwide due to cargo/air transport restrictions and limitations etc
As usual, upon arrival of shipment and order products @Dealer will notify the customer and arrange to release the (paid) order item accordingly on ASAP (Terms & Conditions apply)